Adobe Scan just deleted a file by itself!!?

Report · Jul 26, 2021

The Adobe Scan app just deleted a SUPER IMPORTANT DOCUMENT by itself, after trying to add a page the app crashed saying ‘unable to save’ and now the whole file is gone! How can i access it?? This is a disaster.

The file were already saved automatically to cloud.

I contacted Adobe's chat support and they didn't know what to do except to tell me to post here

Report · Oct 28, 2021

Hi @Eyu4

Sorry for the delayed response.

If your scans are missing, try the steps below:

Check and sign in with the same email address which you used earlier to save scans. Try all the possible Adobe accounts you have.

In case of iOS, check if you are using your Apple ID

Go to the home screen/recent screen (that has the scans listed)
Tap on the profile icon on top left (iOS) or hamburger menu on top left (Android)
On the top the email id/login in with which you are logged in would be displayed. Confirm if this is the same email id that you used to create the scans earlier.
If the answer is yes, logout and then choose the option to sign in via apple id
Use the same email address that was displayed during step 4 to login via Apple id.

Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here, Open the link Adobe Document Cloud.

Note: If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be removed permanently and there is not much that can be done to recover the files from Adobe's end.

Best Practices: We suggest you always save a copy of the file to some other location, or you can upload the files to Document Cloud.

If the files were saved within the application, they are uploaded by default to Document Cloud.

Open Document Cloud and sign in with your Adobe ID and the password.
Then go to Files > Document Cloud > Adobe Scan folder.
Here you will see the Adobe Scan folder. Please look for your files here.

Regards

Ria