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Adobe Scan: Lost All My Scans

New Here ,
Jan 29, 2023 Jan 29, 2023

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Hi

I just checked my adobe scan app to procure some old scans but dont see any.


I am on the latest ios application with an iPhone 14 .

I don't see my scans on documentcloud.adobe.com as well. I can confirm that I had the scans till yesterday.

TOPICS
iOS , Manage scanned documents

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Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

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Hi @TitanPrometheus,

 

Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web? 
  3. Are all the scanned files missing, or only some files? 
  4. When did the issue start, any details about any actions taken then?
  5. Scan app build version, device model, and OS version.

 

Please share the above answers so we can speed up the investigation process.

 

Look forward to hearing from you.

 

-Souvik.

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New Here ,
Feb 03, 2023 Feb 03, 2023

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Hi Souvik,

Thanks for the reply.

1. I am sure I am using the correct account and I don't have another adobe account other than me.

2. I tried to see on iOS as well as document cloud.

3. All previous scanned files are missing.

4. The issue started on the day I posted this issue.

5. I see the app version is 23.01.24, iOS version is iOS 16.2 (20C65), not sure where to see the build version.

 

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