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Adobe Scan Mobile not sync with Creative Cloud

New Here ,
Jul 03, 2022 Jul 03, 2022

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Files scanned into Adobe Scan are not showing up in the files in document cloud on desktop Creative Cloud app.  I have read through the forums and checked all possible solutions including signing in and out of both the desktop and mobile app and the files do not show up on the desktop.  The files are on the web via this link but not in creative cloud - 

adobe.acrobat.com/link/home

 

I also read thru your help page -https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html?mv=product&mv2=accc 

 

Signing in an out does not solve the problem and I am signed in with the same credentials.

 

Thank you

 

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iOS , Manage scanned documents

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correct answers 1 Correct answer

Adobe Employee , Jul 04, 2022 Jul 04, 2022

@LAF 29  Hi,

 

I hope you are doing well. 

 

As Bernd said, scans are not saved on Creative Cloud, and you will be able to see the files on Acrobat Reader or Acrobat Pro DC if you are signed in to the credentials in which you have the scans.

 

You may be able to see the below tab on the left-hand side of Acrobat when launched:

SS_0-1656960631795.png

You can then click on the tab that says Scan to view all the scans you have saved on Adobe Cloud Storage.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Community Expert ,
Jul 03, 2022 Jul 03, 2022

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The documents are not saved there. You will find them in the Adobe Document Cloud.

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Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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@LAF 29  Hi,

 

I hope you are doing well. 

 

As Bernd said, scans are not saved on Creative Cloud, and you will be able to see the files on Acrobat Reader or Acrobat Pro DC if you are signed in to the credentials in which you have the scans.

 

You may be able to see the below tab on the left-hand side of Acrobat when launched:

SS_0-1656960631795.png

You can then click on the tab that says Scan to view all the scans you have saved on Adobe Cloud Storage.

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
Jul 04, 2022 Jul 04, 2022

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Thank you - 

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Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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@LAF 29 Hi,

 

Does the above picture help you in accessing your scans?

 

Regards,

Souvik.

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New Here ,
Aug 15, 2022 Aug 15, 2022

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Where can I find the names of people I emailed the scans or a link to scans? Is there a "Sent" folder I can access? I  any remember if I've sent the scan to Luci and need to know how to did this information. Thank you.

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Adobe Employee ,
Aug 15, 2022 Aug 15, 2022

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@buddysage Hello,

 

When you visit the online portal: Adobe Acrobat Documents, you will see the documents that you have shared. 

Once you open any document from there, the sixth icon from the far right will give you the names of the people you have shared the files with.

SS_0-1660611157893.png

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
Aug 16, 2022 Aug 16, 2022

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Thank you  for that help -- but I looked all over the doc for the name of person I shared it with but it only shows I shared it w one other person but not their name.  Sometimes I dont share it straight away with the link -- I do it another way via the app -- so maybe I have to be careful how i send it via email.

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New Here ,
Aug 16, 2022 Aug 16, 2022

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LATEST
Sorry to intervene but this is my account savvas2@bigpond.com I leave in Sydney, and I haven’t been sending these problem questions to the community. So who I am sharing the same email address with?

Sent from my iPhone

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