Adobe scanner app subscription issue

[Ryan280316794yad]

My yearly subscription to the adobe scanner app is about to expire, and the only option it's giving me is to renew with a monthly subscription, which I don't want to do. So did they just get rid of the yearly subscription option?

I attached a photo showing that they are only allowing me to select the one option at this time.

[Peru Bob]

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

[kglad]

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[S. S · Accepted solution]

Hi @Ryan280316794yad,

Hope you are doing well. Sorry to hear about your experience with Adobe Scan.

With yearly subscriptions, normally it auto-renews itself once the previous term ends and the button that you see to renew is if you want to change the current plan that you have.

If you want to check your plan information, you may refer to the link for more: Learn how to change your Adobe plan or subscription.

Let us know if this helps.

-Souvik.