All my scanned documents disappeared

[Sandeep_MC0269]

Hi

I do not see any of my scanned documents in the app, it just simply disappeared. Can you please help me restore, I am not able to see them in cloud either. There is only few recent documents and couple of documents of year 2023

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Amal.]

Hi there,

Hope you're doing well, and thanks so much for reaching out.

Missing files can happen for a variety of reasons—sometimes due to accidental deletion, syncing issues with cloud storage, or even saving the file under a different account or folder. In some cases, an app crash or unexpected error could also result in lost data.

To better understand why a file might go missing , we recommend reviewing the following helpful resources:

• Why files go missing in Adobe Cloud

• Troubleshooting missing or deleted files

Let us know how it goes.