All my scans disappeared

[Sophia36855309in11]

Hi,

I scanned sth two days ago, now this Scan is the only that is left in the Adobe Scan App. All I had before disappeared. 
How is that possible? 
I searched for similar cases in the forum, reinstalling the App, which helped in another case, didn't solve the problem. 
can anybody help me please?

[S. S · Accepted solution]

Hi @Sophia36855309in11,

Hope you are doing well. Thanks for writing in!

Would you mind sharing a few pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://adobe.ly/4b8o9MD) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Look forward to hearing from you.

-Souvik

[Sophia36855309in11]

Hi! 
thank you for your help. The solution was to log in with my Google Account, although I didn't know I had registered with more than one account. 
thank you a lot!

[S. S]

@Sophia36855309in11,

Thanks for taking the time and letting us know that it worked for you.

-Souvik