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All my scans disappeared

New Here ,
Apr 19, 2024 Apr 19, 2024

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Hi,

I scanned sth two days ago, now this Scan is the only that is left in the Adobe Scan App. All I had before disappeared. 
How is that possible? 
I searched for similar cases in the forum, reinstalling the App, which helped in another case, didn't solve the problem. 
can anybody help me please?

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iOS , Manage scanned documents , Save files

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correct answers 1 Correct answer

Adobe Employee , Apr 22, 2024 Apr 22, 2024

Hi @Sophia36855309in11,

 

Hope you are doing well. Thanks for writing in!

 

Would you mind sharing a few pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://adobe.ly/4b8o9MD) using the same login credentials as in the app and confirm whether your fil

...

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hi @Sophia36855309in11,

 

Hope you are doing well. Thanks for writing in!

 

Would you mind sharing a few pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://adobe.ly/4b8o9MD) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

 

Look forward to hearing from you.

-Souvik

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New Here ,
Apr 28, 2024 Apr 28, 2024

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Hi! 
thank you for your help. The solution was to log in with my Google Account, although I didn't know I had registered with more than one account. 
thank you a lot!

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Adobe Employee ,
May 03, 2024 May 03, 2024

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@Sophia36855309in11,

 

Thanks for taking the time and letting us know that it worked for you.


-Souvik

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