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S22681839kgn4
Participant
Jan 17, 2022 8:53 PM UTC
Question

All scans have disappeared.

I have uses Adobe Scan for 2 years, on my I phone Xr - with many MANY scans saved.  I have always done updates on phone and app software.   Yesterday, Adobe Scan prompted me for my password - first time in 2 years.  When I "logged" in, all my scans were gone.  I checked the cloud, and all but (1) are gone.  Please dont tell me I have lost all of that info......

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2 replies

Harsh Vardhan Pareek
Harsh Vardhan Pareek
Participating Frequently
Jan 18, 2022 1:34 PM UTC

Hi @S22681839kgn4 

As adobe scan uses document cloud storage for saving files, when you have signed in it could be possible that you have used a different email. Kindly confirm if you have used the same email that you've used earlier to save scans.

 

Let us know if that helps.

 

Thanks,

Harsh

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jayavardhan22710422vdg8
Participant
Jan 18, 2022 2:03 PM UTC

Even my file are disappeared. Tried with all the accounts that i generally use. But no luck. Can anyone please help me on this.

I have even tried checking the document cloud online and unfortunately none of the documents appearing there too.

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