App keeps crashing ios 26

[Matthew1435]

Ever since the new IOS 26 update, this app keeps crashing. Now it wont even open. It freezes and the loading screen then crashes. Are you guys going to patch this?

[Amal.]

Hi there 

Hope you are doing well and sorry for the trouble. 

Would you mind sharing the version of the Adobe Scan app you are using? Tap on the profile icon > About Adobe Scan and try updating the app to the latest version available on App Store and reboot the device once and check. 

Also, share a small video recording of the steps you are taking and the issue as it occurs for more clarity and understanding.

~Amal

[Matthew1435]

 I litterally can't open the app. As soon as I click it it opens this screen then crashes and I am back to my home screen. I've already reset my phone and I've checked the app store if there were any updates.

[Amal.]

Hi there, 

Thanks for sharing the information, I have passed it to our development team for review. 

I will share the update as soon as we get more information. 

Thanks for your time and patience. 

~Amal

[droombos designm80249903]

Same here, I can't open the Adobe apps, iOS 26.0

I can't fill in the login form.

[Amal.]

Hi there 

This issue is still under investigation by our engineering team. 

We will share the update as soon as we get more information. 

Thanks for your understanding.

~Amal

[Amal.]

@Matthew1435 @droombos designm80249903 

Could you please let us know which device you are using and on which you are experiencing this issue? Is it an iPad or an iPhone? So we can try to check the issue in-house and isolate it for the fix.

Our development team needs the exact version of iOS 26 and the device model you are using. Additionally, please check if the Acrobat iOS app crashes at launch on the same device.

~Amal

[Matthew1435]

I am using Iphone 15 with IOS 26. It just started working again today but it's been super slow comapred to before

[S. S]

Hi @Matthew1435,

Thanks for the response.

We will forward the feedback to the product team for review and further investigation.

Meanwhile, would you mind checking for any possible updates for the application on AppStore? 

Let us know if you see an update, and if it helps.

Regards,
Souvik.

[Matthew1435]

Theres no updates so far. And it just stopped working again today.