Camera not working on Chromebook

Report · Jun 28, 2018

Hi,

I'm trying to use this app on my Chromebook, but it never accesses the camera. It gives the error "Please switch the app to full screen mode to use the camera". However, even though I go into fullscreen mode it still shows this error.

Is there any way to get this app working on my Chromebook?

Report · Jul 10, 2018

Hi Nathang,

Sorry for the delay in response.

The Adobe Scan application is only available for Android and iOS devices.

It may not work on the Chromebook OS version.

Hope the information helps.

Let us know if you have any further queries.

Regards,

Meenakshi

Report · Jul 10, 2018

Hi,

The Chromebook supports Android OS and runs Android - I can download the app from play store, it just always shows "Please switch the app to full screen mode to use the camera".

Report · Jul 10, 2018

Could you please let us know the Android version you are using on the Chromebook?

Also, please share the screenshot of the error you receive when you try to use the Adobe Scan application.

To share the screenshot,

-Use the Insert image icon as shown below:

- An Insert Image window will open.

- Click on "Choose File" and browse to the location where you have saved the screenshot.

- Select the image file and click on "Open".

- Then click on "Insert Image" tab at the bottom.

Regards,

Meenakshi

Report · Jul 11, 2018

I noticed what happened this time was I opened the app, and it gave a message like "Let's give permission to your camera". I pressed OK, but nothing else popped up prompting for camera access like an app normally would. Then it gets stuck on this.

Android version 7.1.1

Report · Jan 30, 2019

Hi there,

Sorry for the delay in response.

Did you try to maximize the screen as suggested in the message?

Please check if you still receive the same message.

Would you mind sharing the application version?

Regards,

Meenakshi

Report · Sep 16, 2018

hi! did you find a way to scan from adobe?

thanks by advance

Léo

Report · Jan 22, 2019

No

Report · Oct 03, 2024

It is almost the same thing that had, I am using a Chromebook too and I have the Landscape screen still it is not working

Report · Oct 04, 2024

Hi there,

I hope this message finds you well. I'm sorry to hear that you are experiencing difficulties with the Adobe Scan app.

To assist you better, could you please provide the following information:

Operating System Version: What version of the operating system are you using?
App Version: To check the version of the Acrobat Reader app, please tap on the profile icon located in the top right corner of the app, then select "About Adobe Acrobat."

In addition, I recommend updating the app through the Play Store or App Store, if you haven't done so already. After updating, please reboot your device to ensure all changes take effect.

If the issue persists after these steps, I would appreciate it if you could share a short video recording demonstrating the steps you are taking and the issue as it occurs. This will help us understand the problem more clearly and provide you with the best possible assistance.

~Amal