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Can’t consistently add photos to adobe scan

New Here ,
Feb 22, 2023 Feb 22, 2023

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Choosing multiple photos to add to adobe scan causes Adobe scan to crash. 
Also sometimes when I'm trying to add 20 photos to adobe scan, it only adds 4-12, or other random number. 

iPhone 12 mini, 15.6.1

Adobe scan latest version. 

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Crash or freeze , iOS

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Hi @zm84461930,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

I tried following your workflow, and it worked fine for me. 

 

Would you mind sharing a screen recording of your workflow for better understanding? This would also help us provide you with better assistance.

 

Look forward to hearing from you.

 

-Souvik.

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New Here ,
Mar 02, 2023 Mar 02, 2023

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Here is a screen recording of me trying to add 50 pages to adobe scan and only 15 actually being added to adobe scan. 

the crash sometimes happens after choosing the photos to add and picking the adobe scan app. 

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Adobe Employee ,
Mar 05, 2023 Mar 05, 2023

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Hi @zm84461930,

 

Thank you for sharing this.

 

I have forwarded the details to the team for further investigation and will get back to you at the earliest.

 

-Souvik.

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Adobe Employee ,
Mar 08, 2023 Mar 08, 2023

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Hi @zm84461930,

 

We have logged a bug for the issue, which will be fixed in the upcoming updates.

 

Meanwhile, would you mind using the import option from within the Scan app to import the pictures? This ensures that the files will not miss at the time of import.

 

While I understand that this might be a different workflow than what you are using, we request your kind understanding and patience while we get this fixed.

 

Best!

Souvik.

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