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cancelar assinatura

New Here ,
Feb 08, 2024 Feb 08, 2024

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bom dia, quinta-feira da semana passada eu comecei a utilizar o aplicativo com a assinatura de 7 dias gratuito, porém não pretendia atualizar essa assinatura para começar a pagar, hoje dia 08/02 fechou os 7 dias gratuitos e eu esqueci de cancelar, então o meu cartão pagou automático, gostaria de saber se podem fazer o estorno desse valor pois não vou mais precisar utilizar o aplicativo, ou seja, não adianta eu ter pago para não usar. Obrigada

 

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iOS , Manage Subscription

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correct answers 1 Correct answer

Adobe Employee , Feb 09, 2024 Feb 09, 2024

Hello @Sofia35334097v34c,

 

I hope you are doing well. Thanks for reaching out!

 

Since Adobe Scan Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Top questions — Adobe Scan for Android

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Adobe Scan for iOS

...

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Adobe Employee ,
Feb 09, 2024 Feb 09, 2024

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Hello @Sofia35334097v34c,

 

I hope you are doing well. Thanks for reaching out!

 

Since Adobe Scan Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Top questions — Adobe Scan for Android

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Adobe Scan for iOS

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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