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Cannot open pdf file

New Here ,
Jan 30, 2024 Jan 30, 2024

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I cannot open the pdf file, it just says loading and disappears. It's not even showing the thumbnail image just a gray lock symbol. This happened after I modefyed the file by adding pages to already a big file nearly 500 pages, but it's really important for me, even tried loging out and logged in again after restarting device, same thing in the web page,

IMG_20240130_233622.jpg

can anyone help plz.

TOPICS
Android , Crash or freeze , Modify scanned documents

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Adobe Employee ,
Jan 31, 2024 Jan 31, 2024

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Hi @Sumanth35136235rx8j,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Have you checked on the web portal: https://acrobat.adobe.com/link/documents/ in the Adobe Scan folder if the files are accessible there? 

 

If yes, you can try renaming them and they should refresh in the app too.

 

Let me know if this helps.

 

-Souvik

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New Here ,
Jan 31, 2024 Jan 31, 2024

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No it's not opening, just a popup stating still getting the file.

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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It looks as if the file never got correctly stored on the cloud.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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Check the file on a different computer. 

ABAMBO | Hard- and Software Engineer | Photographer

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