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Cant download file. File is empty

New Here ,
Jan 02, 2023 Jan 02, 2023

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Hi my file was in the middle up saving and then it said their was an error. And now my file is empty and keeps saying download error. Is there a way I can have yall replace my current file with the file version that was saved 7 days ago. Thank. Attached is screenshots to show u what I mean. It use to say 100 and something megabite file now its 0

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Android , Crash or freeze , Manage scanned documents , Modify scanned documents , Save files

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New Here ,
Jan 02, 2023 Jan 02, 2023

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Also. I'm speaking of the adobe scan app for the android. 

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Adobe Employee ,
Jan 20, 2023 Jan 20, 2023

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Hi @Jswaim987,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind sharing a few pieces of information for further investigation:

1. The company of your device and the model;

2. The Android version you are using;

3. The application version of Adobe Scan you are using.

 

While at it, I would also suggest whenever you get such a pop-up saying if you want to continue, always press continue. This will help you access your Old Scan without any issues.

 

Look forward to hearing from you.

 

-Souvik.

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