cant sign in my account

hi

please i need help because i cant sign in my account

when i try to sign in they give me message they already reset password

they ask for recovery email and i already get code

but they send code to my old number which i cant reach

can you please help

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Legend

Hi there

Hope you are doing well and thanks for reaching out.

Please check the steps shared in the help page https://adobe.ly/4gpduR5 and see if that works for you.

Let us know how it goes.

Participant

it didnt work

because i cant sign in when i try i sign in they ask for my old phone

code sent

but i dont have i have just the email

regards

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