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6

Canvas app no longer available on share screen

New Here ,
Aug 15, 2023 Aug 15, 2023

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Hello- I am a teacher using adobe scan to convert hand written work to .pdf for submission to canvas.  The two apps have worked seamlessly together for years but as of yesterday - canvas app no longer appears on the share screen and there is no way to add it from suggested apps.  Can someone explain what happened or if there is a fix? Super frustrating for students and teachers.  I have reached out to instructure as well but their process takes months 

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iOS , Share scanned document

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Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

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Hi @Aimee316921483jmm,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

The App Picker depends on the iOS environment and cannot be managed by Adobe Scan.

 

However, I have shared this with the team to look into and will update here once I hear back from them.

 

-Souvik

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New Here ,
Aug 25, 2023 Aug 25, 2023

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Hi this same exact thing happens to me too.  I was using the share a copy and now canvas does not appear as an app that it will share too canvas is not in the list and edit does not show it either.  I'm using IOS 14 and this feature has worked fine for at least 3 + years already and suddenly today it doesn't work.  Yesterday it was working fine.  

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Adobe Employee ,
Aug 26, 2023 Aug 26, 2023

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Hi @Brooke31896261ewfa,

 

Thank you for reporting the issue.

 

The topic is already in discussion with the team.

 

I have added your comments to the discussion as well and I will get back to you once I hear back from them.

 

-Souvik

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Adobe Employee ,
Aug 30, 2023 Aug 30, 2023

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Hi @Aimee316921483jmm @Brooke31896261ewfa,

 

We have logged a bug for the issue, and it will be fixed in the upcoming release.

 

-Souvik

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New Here ,
Aug 30, 2023 Aug 30, 2023

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Is there an estimate for what kind of timeline we are looking at?  My students tried to submit their assignments today and it didn't work.  I have a test coming up in a little over a week, without this feature I am up a creek.  Thank you for any response!

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New Here ,
Sep 05, 2023 Sep 05, 2023

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You can still use it but you have to go through the print menu .....click PRINT - then click the share arrow.

Not sure why there is an extra step now but if you choose print first, then click the share arrow that shows in the print menu the Canvas student app is an option.

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New Here ,
Sep 05, 2023 Sep 05, 2023

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Thanks for this update, it looks like that will work.  I'm hoping this is only a workaround and the normal sharing option returns.  

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Adobe Employee ,
Sep 05, 2023 Sep 05, 2023

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Hi @Loren31983438q762 @Jody32088524dthp,

 

Sorry for having to go through an extra step. 

 

The next update is just round the corner, and the fix will be released.

 

-Souvik

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