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A
Aimee316921483jmm
Participant
August 15, 2023
Question

Canvas app no longer available on share screen

  • August 15, 2023
  • 2 replies
  • 1785 views

Hello- I am a teacher using adobe scan to convert hand written work to .pdf for submission to canvas.  The two apps have worked seamlessly together for years but as of yesterday - canvas app no longer appears on the share screen and there is no way to add it from suggested apps.  Can someone explain what happened or if there is a fix? Super frustrating for students and teachers.  I have reached out to instructure as well but their process takes months 

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    2 replies

    J
    Jody32088524dthp
    Participant
    September 5, 2023

    You can still use it but you have to go through the print menu .....click PRINT - then click the share arrow.

    Not sure why there is an extra step now but if you choose print first, then click the share arrow that shows in the print menu the Canvas student app is an option.

    L
    Loren31983438q762
    Participant
    September 5, 2023

    Thanks for this update, it looks like that will work.  I'm hoping this is only a workaround and the normal sharing option returns.  

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 6, 2023

    Hi @Loren31983438q762 @Jody32088524dthp,

     

    Sorry for having to go through an extra step. 

     

    The next update is just round the corner, and the fix will be released.

     

    -Souvik

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 16, 2023

    Hi @Aimee316921483jmm,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    The App Picker depends on the iOS environment and cannot be managed by Adobe Scan.

     

    However, I have shared this with the team to look into and will update here once I hear back from them.

     

    -Souvik

    B
    Brooke31896261ewfa
    Participant
    August 25, 2023

    Hi this same exact thing happens to me too.  I was using the share a copy and now canvas does not appear as an app that it will share too canvas is not in the list and edit does not show it either.  I'm using IOS 14 and this feature has worked fine for at least 3 + years already and suddenly today it doesn't work.  Yesterday it was working fine.  

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 26, 2023

    Hi @Brooke31896261ewfa,

     

    Thank you for reporting the issue.

     

    The topic is already in discussion with the team.

     

    I have added your comments to the discussion as well and I will get back to you once I hear back from them.

     

    -Souvik

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