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Crash when saving

New Here ,
Oct 25, 2019 Oct 25, 2019

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New versionb doesn't work. After scan and save PDF,it doesn't work! Nothing can be saved.

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New Here ,
Oct 25, 2019 Oct 25, 2019

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Version 19.10.28. IOS 13.1.3

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Advocate ,
Oct 27, 2019 Oct 27, 2019

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This is what I'm using and I don't seem to be having any issues. Have you tried uninstalling and reinstalling the app?

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New Here ,
Oct 27, 2019 Oct 27, 2019

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All my documents are gone!!! I downloaded the app yesterday to scan a few documents before my trip today. I was scanning until 1am, everything seemed fine, I saved the files and it showed on my files list. This morning, as I am heading out to the station and I decided to read the files one more time, but EVERYTHING IS GONE!!! I need those files today, that is way I scanned it for so long yesterday. I am connected to my Adobe ID, and I am using the IPhone app. How can this happen???? I trusted Adobe but this app has really disappointed me.

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Advocate ,
Oct 27, 2019 Oct 27, 2019

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Have you tried logging into your Document cloud? https://documentcloud.adobe.com/link/home/ If scans were saved, they should also be there!

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New Here ,
Oct 27, 2019 Oct 27, 2019

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Hey! Yes! I tried looking at the cloud website and there is nothing there. I tried deleting and installing the app again but still, none of my documents show up.

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Adobe Employee ,
Oct 29, 2019 Oct 29, 2019

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Hi,

 

Can you please confirm the following :-

 

Were you connected to Internet while doing the scans? if yes

Were all the Documents were uploaded successfully to the document cloud?

 

Regards,

Damandeep

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Adobe Employee ,
Oct 30, 2019 Oct 30, 2019

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Hi,

Sorry for thetrouble caused to you.

Can you please share the video of the workflow?

 

Regards,
Damandeep

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