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anthonyo94770945
anthonyo94770945
Participant
June 3, 2018
Answered

Documents have disappeared.

  • June 3, 2018
  • 1 reply
  • 1610 views

I have scanned a lot of documents and they have all vanished. I've followed the instruction online and they have not come back.

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi Reggie,

    Sorry for the delay in response.

    As you have mentioned that you have selected the scans and clicked on sans, then the scans should be in the download folder on your machine.

    Could you please check the "Downloads" location on your machine?

    Also, downloading the scans does not delete them.

    Please open this link Adobe Document Cloud and sign in with the same Adobe ID (email address) that you used to login on the mobile application.

    Then go to Files > Adobe Scan folder. Check if the files are available there.

    Let us know how it goes.

    Regards,

    Meenakshi

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    June 6, 2018

    Hi Anthonyo,

    As you have mentioned that you have scanned lots of documents, did you save the documents to PDF?

    If yes, then you can find your scanned files in the Document Cloud.

    Open this link and sign in with the same Adobe ID(email address) that you used for Adobe Scan.

    Then go to Files > Document Cloud > Adobe Scan folder.

    There you will find all the scanned files that you saved as PDF.

    If you have not saved the documents after scanning, then it is not possible to recover the scanned files.

    Please make sure that you save scanned file to PDF. Refer this help document Scanning Documents — Adobe Scan Help for further information.

    Let us know if you have a different issue.

    Regards,

    Meenakshi

    reggiec63162990
    reggiec63162990
    Participant
    October 16, 2018

    I had the same problem. I scanned several documents in the app, I opened the adobe cloud on my computer and saw all the scans, I selected them all and clicked download, while waiting for the download prompt for a save location to appear, all the files disappeared.  I have been on the forums trying everything I could.  I do not have the cloud app installed on my computer, I have logged out and back in, even scanned another document to make sure it's working and that new scan is still there but the original scans are gone.  Any help is appreciated.

    Reggie

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    October 30, 2018

    Hi Reggie,

    Sorry for the delay in response.

    As you have mentioned that you have selected the scans and clicked on sans, then the scans should be in the download folder on your machine.

    Could you please check the "Downloads" location on your machine?

    Also, downloading the scans does not delete them.

    Please open this link Adobe Document Cloud and sign in with the same Adobe ID (email address) that you used to login on the mobile application.

    Then go to Files > Adobe Scan folder. Check if the files are available there.

    Let us know how it goes.

    Regards,

    Meenakshi

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