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Don't forget your scan

Community Beginner ,
Mar 25, 2022 Mar 25, 2022

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On my Android Pixel 4a I keep getting Notifications from Adobe Scan when I am NOT using Adobe Scan and have NO pending scans. The Notifications always say Don't forget your scan - nothing else and no explanation. I have nothing pending, I am not even using Scan at those times. How can I stop this message?

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New Here ,
Mar 26, 2022 Mar 26, 2022

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I would also like to know how to stop this alert. I get notified everyday (sometimes more than once a day) on my Samsung Galaxy S21 5G. See attached screenshot. Anyone have any ideas? Adobe folks?  

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Adobe Employee ,
Mar 27, 2022 Mar 27, 2022

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Hi @James2249836677t9 @Dave the drum kicker 

 

Would you mind sharing a few more details to understand the issue better?

1. Have you checked the Scan application, is there a scan pending?

2. If there isn't any scan pending then close the application completely and clear cache from the app settings. 

3. Application version?

4. OS version?

Make sure that the app is up to date.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

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Community Beginner ,
Mar 28, 2022 Mar 28, 2022

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1. Have you checked the Scan application, is there a scan pending?

    No scan pending

2. If there isn't any scan pending then close the application completely and clear cache from the app settings. 

    Cleared cache yesterday, then did shut down and restart. Got the Don't Forget Your Scan notification today (3/28/2022) -- see picture attached

3. Application version?

    Version 22.03.07-regular

4. OS version?

    ANDROID version 12. 

Make sure that the app is up to date. Yup.

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New Here ,
Mar 30, 2022 Mar 30, 2022

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1. No scan pending. Occasionally since about the beginning of the year the app will ask me if I want to save my previous unsaved scan when I *KNOW* I did, but that is not the main problem, nor does it solve the problem. There is no unfinished scan as far as I can see. 

2. Done. No joy. Then I upgraded my Note 20+ to a brand new S22 Ultra, but the problem persisted.

3. Android on the above models, V12. 

4. Yes, it is up to date. 

 

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New Here ,
Mar 31, 2022 Mar 31, 2022

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1. Have you checked the Scan application, is there a scan pending?

 >> I have no scans pending. 

2. If there isn't any scan pending then close the application completely and clear cache from the app settings.

 >> I did that and the alerts still persist. I even uninstalled the app and reinstalled it and still get the same "Scan Pending" alerts (see attached screenshot)

3. Application version?

 >> 22.03.07-regular

4. OS version?

 >>Android 12 

Make sure that the app is up to date.

 >> app and OS are up to date

 

Sounds like Fu Sing23796560y5ri has the best solution (disable notifications) since notifications from this app aren't really useful. Thanks Fu!

 

Thanks anyway,

Dave

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New Here ,
Mar 28, 2022 Mar 28, 2022

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What are you talking about?

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New Here ,
Mar 28, 2022 Mar 28, 2022

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I'm also facing the same issue and have to disable notifications from the app entirely. I am using Android 12 on Samsung S21+. Thanks.

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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turning off "Unsaved" scans is an option in Android Notifications !

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Understand but I don't have any unsaved scans. Would be nice to know if I had any and how to find them.

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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Hi @James2249836677t9 @Dave the drum kicker 

 

Thanks for providing the details requested. We are testing this issue and need some more information.

  1. Are you in the middle of creating a Scan before you saw this notification? Or what was the last workflow you did before you left Scan and received this notification?
  2. What happens when you tap on the notification? If you do have an in-progress Scan, tapping the notification should bring them to their in-progress Scan in review and prompts you in a dialog to ask if you'd like to continue or discard your scan.
  3.  As the notification not going away, did you try to tap it to open or swipe/close it. Does the notification persist if you swipe it away?

 

We are looking forward to hearing back from you.

 

Thanks,

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Hi Harsh,

 

Thanks you for looking into this bug.

 

1. I have been using this app for several years, about twice a week, and have never seen this alert until a month or so ago. The alert shows up randomly during the day, i.e. not while using the app.

2. If I tap on the alert, it brings me to the app where I can see all the recent scans. I made sure all have been saved. It has never brought me to an in-progress scan.

3. If I swipe away the notification it goes away and returns anywhere between 5-48 hours. 

 

Thanks,

Dave

 

 

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Community Beginner ,
Apr 02, 2022 Apr 02, 2022

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LATEST
  1. Are you in the middle of creating a Scan before you saw this notification? NO
  2. Or what was the last workflow you did before you left Scan and received this notification? Wasn't using the app at all. But last work I always did would be a scan/save the scan/export to DropBox/Delete from Adobe online files.
  3. What happens when you tap on the notification? App starts in starting a brand new scan. There never is any scan in progress. If you do have an in-progress Scan, tapping the notification should bring them to their in-progress Scan in review and prompts you in a dialog to ask if you'd like to continue or discard your scan.
  4.  As the notification not going away, did you try to tap it to open or swipe/close it. Does the notification persist if you swipe it away? Swipe deletes the notification.

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Haben Sie die Scan-Anwendung überprüft, steht ein Scan aus?

>> Ich habe keine ausstehenden Scans.

 

2. Wenn kein Scan aussteht, schließen Sie die Anwendung vollständig und löschen Sie den Cache aus den App-Einstellungen.

>> Das habe ich getan und die Warnungen bleiben bestehen.

 

3. Anwendungsversion?
>> 22.03.07-regulär

 

4. OS-Version?
>> Android 11
Moto g9 Plus

 

Stellen Sie sicher, dass die App auf dem neuesten Stand ist.
>> App und OS sind auf dem neusten Stand

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