Skip to main content
J
James2249836677t9
Participant
March 25, 2022
Question

Don't forget your scan

  • March 25, 2022
  • 3 replies
  • 902 views

On my Android Pixel 4a I keep getting Notifications from Adobe Scan when I am NOT using Adobe Scan and have NO pending scans. The Notifications always say Don't forget your scan - nothing else and no explanation. I have nothing pending, I am not even using Scan at those times. How can I stop this message?

      This topic has been closed for replies.

      3 replies

      M
      Micky.v
      Participant
      April 1, 2022

      Haben Sie die Scan-Anwendung überprüft, steht ein Scan aus?

      >> Ich habe keine ausstehenden Scans.

       

      2. Wenn kein Scan aussteht, schließen Sie die Anwendung vollständig und löschen Sie den Cache aus den App-Einstellungen.

      >> Das habe ich getan und die Warnungen bleiben bestehen.

       

      3. Anwendungsversion?
      >> 22.03.07-regulär

       

      4. OS-Version?
      >> Android 11
      Moto g9 Plus

       

      Stellen Sie sicher, dass die App auf dem neuesten Stand ist.
      >> App und OS sind auf dem neusten Stand

      J
      James2249836677t9Author
      Participant
      March 31, 2022

      turning off "Unsaved" scans is an option in Android Notifications !

      Dave the drum kicker
      Dave the drum kicker
      Participant
      March 31, 2022

      Understand but I don't have any unsaved scans. Would be nice to know if I had any and how to find them.

      Harsh Vardhan Pareek
      Community Manager
      Harsh Vardhan PareekCommunity Manager
      Community Manager
      March 31, 2022

      Hi @James2249836677t9 @Dave the drum kicker 

       

      Thanks for providing the details requested. We are testing this issue and need some more information.

      1. Are you in the middle of creating a Scan before you saw this notification? Or what was the last workflow you did before you left Scan and received this notification?
      2. What happens when you tap on the notification? If you do have an in-progress Scan, tapping the notification should bring them to their in-progress Scan in review and prompts you in a dialog to ask if you'd like to continue or discard your scan.
      3.  As the notification not going away, did you try to tap it to open or swipe/close it. Does the notification persist if you swipe it away?

       

      We are looking forward to hearing back from you.

       

      Thanks,

      Dave the drum kicker
      Dave the drum kicker
      Participant
      March 26, 2022

      I would also like to know how to stop this alert. I get notified everyday (sometimes more than once a day) on my Samsung Galaxy S21 5G. See attached screenshot. Anyone have any ideas? Adobe folks?  

      Harsh Vardhan Pareek
      Community Manager
      Harsh Vardhan PareekCommunity Manager
      Community Manager
      March 28, 2022

      Hi @James2249836677t9 @Dave the drum kicker 

       

      Would you mind sharing a few more details to understand the issue better?

      1. Have you checked the Scan application, is there a scan pending?

      2. If there isn't any scan pending then close the application completely and clear cache from the app settings. 

      3. Application version?

      4. OS version?

      Make sure that the app is up to date.

       

      Looking forward to hearing back from you.

       

      Thanks,

      Harsh

      J
      James2249836677t9Author
      Participant
      March 28, 2022

      1. Have you checked the Scan application, is there a scan pending?

          No scan pending

      2. If there isn't any scan pending then close the application completely and clear cache from the app settings. 

          Cleared cache yesterday, then did shut down and restart. Got the Don't Forget Your Scan notification today (3/28/2022) -- see picture attached

      3. Application version?

          Version 22.03.07-regular

      4. OS version?

          ANDROID version 12. 

      Make sure that the app is up to date. Yup.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices