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How to copy text from editor of Adobe Scan?

Explorer ,
Dec 26, 2024 Dec 26, 2024

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  1. Selected text from editor paste is not working

    Text copied from editor of Adobe scanned document is not working. Unreadable text is pasted

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iOS , Manage scanned documents , OCR

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Adobe Employee ,
Dec 30, 2024 Dec 30, 2024

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Hi there

 

I hope this message finds you well, and thank you for reaching out to us with your query.

I tried reproducing the issue at my end, and it's working fine. To assist you better, could you please clarify what happens when you try to copy the selected text using the 'Copy' option displayed in the screenshot you shared? Are you encountering an error message or any unusual behavior? If there's an error, it would be helpful if you could share a screenshot of it for further clarity.

Additionally, I’d like to confirm whether this issue is specific to a particular PDF file or if it occurs with all PDFs. Could you please try the following steps and let us know the results?

  1. Test with a different PDF file – See if the issue persists.
  2. Update the app – Ensure the app is updated to the latest version. You can do this via the App Store (iOS) or Play Store (Android).
  3. Restart your device – After updating the app, reboot your device and test the functionality again.

Your feedback on these steps will help us narrow down the cause and find a resolution promptly. Let us know if you have any further questions or concerns in the meantime.

 

 

Regards
Amal

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Explorer ,
Dec 30, 2024 Dec 30, 2024

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I thought I uploaded screenshots. Left side is pdf. Right side is pasted result. I have same problem with other pdfs. Thanks for your help!
version 24.12.02 (20241210.160339)

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Adobe Employee ,
Jan 05, 2025 Jan 05, 2025

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Hi there,

 

Would you mind sharing the sample file and a small video recording of the steps and the issue as it occurs for further investigation?

~Amal

Regards
Amal

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