I cannot open what I scanned with the Adobe scan app

[Berna324327092bac]

I downloaded the Adobe Scan application to my Android phone. I scanned my documents. I renamed it and sent it to my gmail. I see them all in my gmail and adobe account. But it doesn't open. It constantly gives a "wait" warning.
I can access the Adobe documents I downloaded outside of my phone. I just cannot access the documents I scanned with Adobe Scan on my phone. I can see it but it doesn't open.

[S. S]

Hi @Berna324327092bac,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Adobe Scan (go to Home-> Profile-> About Adobe Scan(;

2. The Android version of your device;

3. A screen recording of the entire event for better understanding and assistance.

Look forward to hearing from you.

-Souvik

[Berna324327092bac]

 

Hi,

1. 23.9.15-regular

2. Samsung S10

3. It says "try again" 

[S. S]

Hi @Berna324327092bac Would you mind recording your screen for the complete event for us to have a better understanding of when this happens?

-Souvik