Want to cancel your subscription? Check if you are eligible for a refund
For Annual Subscriptions
- Canceling an annual subscription before the 7-day trial?
If you purchased an annual subscription to Adobe Scan Premium, you get a 7-day free trial. You are not billed during the 7-day free trial period.
You receive an email when your trial is about to end. You must cancel your subscription before the trial period ends to avoid charges.
At the end of your free trial period, you are automatically charged for the amount in your subscription terms.
- Canceling an annual subscription within 48 hours of initial purchase?
You are eligible for a full refund from the App Store. You can cancel your subscription and get a refund.
- Canceling an annual subscription after 48 hours and within 14 days of initial purchase?
You can be eligible for a full refund; however, for purchases made directly through App Store or iTunes Store, the point of contact should be the store support.
- Canceling an annual subscription after 14 days of your initial purchase?
You are not eligible for a full refund. You may be charged a cancellation fee based on when you are canceling and what is your pay cycle. Learn if you get a refund when you cancel.
For Monthly Subscriptions
- Canceling a monthly subscription after 14 days of your initial purchase?
No refund is available. Your service continues until the end of your subscription period.
- Canceling a monthly subscription within 48 hours of initial purchase?
You are eligible for a full refund from the App store. You can cancel your subscription and get a refund.
How to cancel a subscription?
If you do not want to continue with an Adobe Scan Premium Subscription, you can cancel it from the store where it was purchased.
- Open the Adobe Acrobat app to initiate the cancellation.
- Tap
> Subscriptions.
- Tap Manage subscriptions.
- On the App Store subscriptions page that opens, complete the workflow for your selection.
You should receive a cancellation email once you successfully cancel a subscription.
For more details, see Cancel Adobe trial or subscription.
Need more help with refunds? Contact us via the Contact Us chatbot at the bottom of the Adobe Scan FAQ page.
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