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iPad Scan quality suddenly reduced

New Here ,
May 28, 2024 May 28, 2024

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I've been using Adobe Scan on my IPad Pro (2021) successfully for over a year. Mainly to scan music and documents. A few days ago I went to scan something and the image quality/resolution of the scan was significantly less than usual. I tried just using the iPad camera app and the pictures taken with that were just fine. I can import those into Adobe Scan and proceed from there but that's a hassle. I'm wondering if anyone else is experiencing this issue or has any ideas why it's happening.

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Adobe Employee ,
May 28, 2024 May 28, 2024

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Hi @Nathan37680652um01,

 

Hope you are doing well. Thanks for writing in!

 

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Adobe Scan you use (go to Home-> Profile-> About Adobe scan);

2. The iPadOS version of your device;

3. A screenshot of the image taken by Adobe Scan;

4. A sample of the same image taken by your iPad's camera.

 

Look forward to hearing from you.


-Souvik

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New Here ,
May 28, 2024 May 28, 2024

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Of course! I am running IPados 17.5.1 and my adobe Scan version is 24.05.21. I am attaching a screenshot of the scan and the same image captured with the default camera app on the iPad.

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Adobe Employee ,
May 30, 2024 May 30, 2024

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@Nathan37680652um01,

 

Thanks for sharing the details. 

I have logged a ticket for the dev team to investigate further.

 

I will update the thread once I hear back.


-Souvik

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New Here ,
Jun 07, 2024 Jun 07, 2024

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l'm using the same ipad pro and I have the same issue. It just happened a few days ago. 

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Adobe Employee ,
Jun 11, 2024 Jun 11, 2024

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@Frankie37905253nrw6,

 

Thanks for writing in!

 

The team is already aware of the issue, and working on a fix. 

 

I request your kind understanding and patience while the team works on it.


-Souvik

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