iPhone error message -switch to full screen mode

[namawa]

Hi there

I had been using this scan app just fine until I got a new phone (16) and I repeatedly get the error  to switch to full screen mode with no other prompts or instructions.  
I followed all the instructions provided online and nothing. 
I use this almost everyday for work so please fix it. 
and yes I updated the app and set display to default and restarted and and and …

if there is a post on this already it did not come up on a site search. 

 

[Amal.]

Hi there 

Hope you are doing well and sorry for the trouble. 

Are you getting this error message when you try to use the camera from the Adobe Scan app to take any scans? If yes, go to Settings on your iOS device -> Display & Brightness. Then go to the bottom to the Display Zoom. Change the View to Default and try using the application again and see if that works.

Let us know how it goes. 

[namawa · Accepted solution]

Hi, that has worked maybe once out of the 5 times I have tried to use the app and usually involves my havi NG to restart my phone. I have to scan a number of receipts for work and turning my phone on and off again is not reasonable.  I also updated the app and still nothing. 
Any suggestions would be appreciated. 

[namawa]

Hi, that has worked maybe once out of the 5 times I have tried to use the app and usually involves my having to restart my phone. I have to scan a number of receipts for work and turning my phone on and off again is not reasonable.  I also updated the app and iOS and still does not resolve the issue. 
Any suggestions would be appreciated. 

[S. S]

Hi @namawa,

Hope you are doing well. Sorry for the trouble with using Adobe Scan.

The team is aware of the issue, and a fix is being worked on. 

You should be able to see the issue fixed with the upcoming update.

Your kind understanding and patience is highly appreciated.

Regards,
Souvik.