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iPhone’s Adobe Scan crashs ioS 11.4.1

New Here ,
Jun 11, 2018 Jun 11, 2018

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Mundo Adobe Scan don’t works and crash all the time. Can you fix ir, pleas?

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correct answers 1 Correct answer

Adobe Employee , Jun 18, 2018 Jun 18, 2018

Hi Mwerneck,

Sorry for the delay in response.

As the application is crashing on the iOS device, could you please confirm the version of Adobe Scan installed on your device?

Check if there is any pending update.

Try once to reboot the device.

If that does not work, sign out from the application and uninstall it.

Then reboot the device and re-install the application.

Check if that helps.

Let us know how it goes.

Regards,

Meenakshi

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Adobe Employee ,
Jun 18, 2018 Jun 18, 2018

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Hi Mwerneck,

Sorry for the delay in response.

As the application is crashing on the iOS device, could you please confirm the version of Adobe Scan installed on your device?

Check if there is any pending update.

Try once to reboot the device.

If that does not work, sign out from the application and uninstall it.

Then reboot the device and re-install the application.

Check if that helps.

Let us know how it goes.

Regards,

Meenakshi

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New Here ,
Jun 18, 2018 Jun 18, 2018

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I have re-install the application and it works at the first time.
Thank you for you help and I'll try more times to confirm that's all ok.
Regards,
Mauro

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