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is there any way to retrieve unsaved files?

New Here ,
May 27, 2024 May 27, 2024

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Scanned pages are all gone, is there any chance to recover them?

 

I scanned over 50 pages 

and I think  i somehow got a message whether resuming the last session. i don't know what i chose.

anyway, the scanned pages were not saved at all.

 

 

TOPICS
Android , How to , Save files

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correct answers 1 Correct answer

Adobe Employee , May 28, 2024 May 28, 2024

Hi @datagonewiththewind,

 

Hope you are doing well. Thanks for writing in!

 

When in the middle of a scanning process, the app is closed due to any unforeseen circumstances, you should see an option to resume your scan.

This is the moment till Adobe Scan holds an image of your file. If you decline this option, the image of the file is deleted and will need to be re-scanned.

 

The only option I can think of here is to log in to https://adobe.ly/3wUxuti and check if the file is available. 

 

If no

...

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New Here ,
May 27, 2024 May 27, 2024

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1. The app version of Adobe Scan you use  : 24.05.20-google-dynamic

2. The iOS version of your device : android version 14, one UI 6.1

 

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Adobe Employee ,
May 28, 2024 May 28, 2024

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Hi @datagonewiththewind,

 

Hope you are doing well. Thanks for writing in!

 

When in the middle of a scanning process, the app is closed due to any unforeseen circumstances, you should see an option to resume your scan.

This is the moment till Adobe Scan holds an image of your file. If you decline this option, the image of the file is deleted and will need to be re-scanned.

 

The only option I can think of here is to log in to https://adobe.ly/3wUxuti and check if the file is available. 

 

If not, I fear the file needs to be created again.

 

Hope I was able to clarify your question.


-Souvik

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