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My file was unable to open because of DCFS file error and it disappered.

Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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My scanned and saved file was facing an openning error issue "Unable to open file". This operation couldn't be completed. (DCFSFileSystemErrorDomain error 5.)

I cannot send the copy of file as it couldn't open and after that my file was gone.
Please send help as it is an important file.

 

TOPICS
Crash or freeze , iOS , Save files

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Adobe Employee ,
Mar 19, 2024 Mar 19, 2024

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Hi @Hmingtea310961434n37,

 

Hope you are doing well. Sorry for your expeirence with Adobe Scan.

 

Do you see this error with every file? This looks like an issue with uploading the file to cloud. 

Would you mind trying to upload a test scan by disabling the WiFi connection and using cellular data? 

 

This would help us understand the issue and assist you better.

 

Look forward to hearing from you.


-Souvik

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Community Beginner ,
Mar 20, 2024 Mar 20, 2024

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Hello thanks for the suggestion. 
But the error does not occur in any other files, even if I uploaded a test scan bu disabling the Wifi connection and using cellular data.

Its a bit weird how the file got erased from the and also not found even in the recycle bin.

I hope Adobe would fix this problem so that it won't happen in the future.

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Adobe Employee ,
Mar 22, 2024 Mar 22, 2024

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Thanks @Hmingtea310961434n37 for the response.

 

You might want to check https://adobe.ly/4asfapx in the Adobe Scan folder if the file is available there.

 

Also, I would share the feedback to the team for further investigation.


-Souvik

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Community Beginner ,
Mar 25, 2024 Mar 25, 2024

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Thanks!! But file is not there

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New Here ,
Mar 25, 2024 Mar 25, 2024

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Hi @S S. ! I'm experiencing a similar issue. How do you recommend sharing feedback with the team to investigate?

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Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

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@kimberlyc84032447 @Hmingtea310961434n37

 

This issue is mostly where the upload fails for any reason (like network fluctuation or a sudden gap in the bandwidth), which causes the files to get corrupted.

 

Would you mind trying a test file upload and letting us know if you can view it?

 

Thanks,

Souvik

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