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No permission to share scanned files to Onedrive

New Here ,
Jun 19, 2023 Jun 19, 2023

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After years working flawlessy and being used to "share a copy" of my scanned documents to my onedrive, this recently stopped working. Once selected the destination folder this message appears: "You don't have any folders that you have permission to upload to."

I checked if i'm signed into my onedrive account correctly.

I checked several folders - same result

I checked my Adobe account, correctly signed in

All is exactly as it used to be, but I can't upload anymore.

Then I checked the settings in my android phone concerning permissions/access for Adobe scan. two choices under "Files and media permission":

* Allow access to media only

* Don't allow.

On some apps I have seen a third option to even allow access to files but that option is not available. Don't know if this is the issue.

Or has the recent update (june 5th) caused this? 

 

Either way I really want to be able to save the scans to Onedrive, so what is requried to make it so again?

(my device: Samsung SM-G973F; app version: 23.06.05-regular)

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Android , Share scanned document

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correct answers 1 Correct answer

New Here , Jun 19, 2023 Jun 19, 2023

Update: Managed to fix it. Onedrive was apparently the culprit here. Somehow the permission to acess files was denied, couldn't find an easy way to fix this. So cleared cache and data, uninstalled the app and reinstalled, then a question popped up wether I would allow file-access. Now it works again. 

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New Here ,
Jun 19, 2023 Jun 19, 2023

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Update: Managed to fix it. Onedrive was apparently the culprit here. Somehow the permission to acess files was denied, couldn't find an easy way to fix this. So cleared cache and data, uninstalled the app and reinstalled, then a question popped up wether I would allow file-access. Now it works again. 

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Adobe Employee ,
Jun 26, 2023 Jun 26, 2023

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Hi @Michiel30585180wd1d,

 

Hope you are doing well. Thank you for writing in!

 

We appreciate you taking the time to respond and informing us that the issue is resolved. Marking your response as the correct answer for other users to view as a reference.

 

-Souvik

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