Not able to share scanned documents as a copy

Forum|Forum|2 years ago
August 17, 2023
5 replies
2197 views

Hi

Not able to share scanned documents as a copy Since 15july 2023. Instead of the pdf file this message gets sent "Created and shared using Adobe Scan. Get the app: https://adobescan.app.link/getapp" while trying to share the scanned pdf file as Copy via email or Whattsapp. However it is working normally ie the scanned pdf file is shared as a copy if we use airdrop on iOS.

I am sure the problem started after updating to Version 23.08.15 two days ago.

Please resolve the issue asap.

This topic has been closed for replies.

Sara Poulin, LCPC

Participant

Same!!

S_S

Community Manager

@Sara Poulin, LCPC

Yes, that is the latest version.

Would you mind sharing a screen recording of what you see? This helps us understand the situation better.

-Souvik

Sara Poulin, LCPC

Participant

I'll try tro share a screen shot but it will be hard to see what's actually happening because after I click "send" to email a copy of the document, the screen just flashes back to the last page (the page where you type in email address and click send)

D

Deborah5C4F

Participant

Also the same issues since this morning.

If requiring other people to use the app is the only way for them to receive files, the whole thing becomes redundant.

Frustrating and unreasonable.

R

RS*

Participant

I have been expereincing this same issue since Thursday 17th of August too. Strongly agree with everyone how super frustrating it is of not being able to 'share a copy' for the actual scanned documents. We all would appreciate for Adobe to help fix it asap.