Not able to share scanned documents as a copy

[Angshuman317228746ynq]

Hi

Not able to share scanned documents as a copy Since 15july 2023. Instead of the pdf file this message gets sent "Created and shared using Adobe Scan. Get the app: https://adobescan.app.link/getapp" while trying to share the scanned pdf file as Copy via email or Whattsapp. However it is working normally ie the scanned pdf file is shared as a copy if we use airdrop on iOS. 

I am sure the problem started after updating to Version 23.08.15 two days ago.

Please resolve the issue asap.

[Sachin31724299hd5u]

Am facing the same issue since morning 

[Pranay31780834srjm]

Facing exactly the same issue. 

Please find a fix. 

[Ana317941730ei9]

I have the exact same problem on my iphone 12 yet on my xiomi 8 pro it seems to be working just fine. Please fix this!!!

[Deborah5C4F]

Also the same issues since this morning. 

If requiring other people to use the app is the only way for them to receive files, the whole thing becomes redundant. 

Frustrating and unreasonable.

[RS*]

I have been expereincing this same issue since Thursday 17th of August too. Strongly agree with everyone how super frustrating it is of not being able to 'share a copy' for the actual scanned documents. We all would appreciate for Adobe to help fix it asap.

[Gurpreet28134023wmzh]

I am also facing the same issue, but one thing I noticed that it's happening in iOS/iPhones only, not in Android's ecosystem. 

[RS*]

Hey Everyone! The Adobe Scan App has fixed the issue their lastest update Verison 23.08.22 on Apple's App Store which was released today. After I updated the app the I was able to 'share a copy' of the scanned documents with ease.

[S. S]

Hi All, 

As @RS* rightly mentioned, we have released an update on the store with a patch to fix the issue.

Please update the application to the latest version and let us know here if the issue is fixed for you.

-Souvik

[Sara Poulin, LCPC]

Same!! 

[S. S]

Hi @Sara Poulin, LCPC,

Hope you are doing well. Thanks for writing in!

Have you checked updating the application to the latest version? We have made some fixes in the previous versions of the application.

If you are still experiencing the issue, please share a screen recording of the problem to better understand the situation.

Look forward to hearing from you.

-Souvik

[Sara Poulin, LCPC]

Hello, thanks for reaching out! The version I am using is 24.3.12, is that
the latest version?

*~Sara*
*​**Sara Poulin, LCPC*
[PII removed by moderator]

[S. S]

@Sara Poulin, LCPC

Yes, that is the latest version.

Would you mind sharing a screen recording of what you see? This helps us understand the situation better.

-Souvik

[Sara Poulin, LCPC]

I'll try tro share a screen shot but it will be hard to see what's actually happening because after I click "send" to email a copy of the document, the screen just flashes back to the last page (the page where you type in email address and click send)

[S. S]

@Sara Poulin, LCPC,

Instead of a screenshot, screen recording would be a better way to help us understand the event.

Also, from the description, it looks like an issue with the Email app rather than Adobe Scan, since the application has no control on how the file is handled once shared through the share sheet on the device.

-Souvik

[Sara Poulin, LCPC]

Is there a way to screenshare with customer support? I'm not familiar with screen recording. I noticed today that when I try to share a scan via email, sometimes it lists my personal email address (as sender) while other times it lists my business email address. Neither option will email the scan. How can I set the sending email address to the one my Adobe account is associated with?? 

[S. S]

@Sara Poulin, LCPC,

Let me share a link with you via a private message. 

This link will allow you to create a Teams session with me to share your screen and help us understand your issue.

You can select the time slot that suits you best. 

-Souvik