I hope you're doing well, and thank you for reaching out to us.
I've looked into your account and noticed that the region associated with it seems to be the reason you're unable to access our cloud storage services. Unfortunately, our document cloud services are not currently available in your region.
I'm sorry for any inconvenience this may cause. If there's anything else we can assist you with or if you have any other questions, please don't hesitate to let us know. We're here to help!
Thank you for your response. Unfortunately, the reply did not provide any assistance. The documents were stored in my Cloud storage, and without access, they are now inaccessible and presumably lost.
Adobe Document Cloud services, including connectors, are not available in China. For detailed information on the availability of Adobe Document Cloud PDF services in various regions, you can refer to the following helpx document:
I previously had access to the service, but I’m unsure when Adobe removed this feature in the specific region. Ideally, Adobe should provide an option for users to change their account region without needing to place a new order, which would ensure uninterrupted access to the service.
/t5/adobe-scan-discussions/not-have-access-to-adobe-cloud-storage/m-p/15601780#M10211Nov 20, 2025
Nov 20, 2025
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I am having this same issue. I recently moved from Chicago to Houston. The account worked when I was in Chicago but now when I attempt to log in in Texas I get the same error message. FYI I am using a company email address.
Hope you are doing well and sorry for the trouble.
I have checked your Adobe account linked with the Adobe ID you are using on this community, and I am unable to track any active subscription. Please try to log-out of the application and reboot the device once and re-login with the correct Adobe credentials and see if that works.
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