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A
Anonymous
September 21, 2023
Answered

Please switch the app to full screen mode to use the camera

  • September 21, 2023
  • 3 replies
  • 25183 views

 this is an iPhone and my app can't open up my camera

    Correct answer Souvik Sadhu

    @Y32641215s0nl Thanks for sharing the screenshots.

     

    While I forward this to the team, please try the below steps once:

    Go to Settings -> Display & Brightness. Then go to the bottom to the Display Zoom. Change the View to Default.

     

    Once done, try using the app again.

     

    -Souvik

    3 replies

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    September 30, 2023

    Hi @32428721,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    I tried using the app with the latest version, and the app worked just fine.

     

    Would you mind sharing a few more pieces of information for further investigation:

    1. The app version of Adobe Scan for further investigation;

    2. The phone model and iOS version;

     

    Also, please go to the device's settings-> Adobe Scan-> Permissions-> enable permissions for the app to use the camera, background app refresh, and photos.

     

    Look forward to hearing from you.

     

    -Souvik

    Y
    Y32641215s0nl
    Participant
    October 1, 2023

    Check attached , have uninstalled and re-installed the app as well but still the same issue 

      vishnu32677839r8yb
      vishnu32677839r8yb
      Participant
      October 3, 2023

      Thanks , It was set to default , but I just went ahead and applied Zoom and then again set to default and it worked . This resolved the issue !! 


      Heyy, can you please help me with the same. What zoom did you apply and where? How did the issue of fullscreen get resolved? Please share tips. 
      looking forward to hear from you😊

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 21, 2023

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



      <"moved from using the community">
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 21, 2023

      what app?

        A
        Anonymous
        September 21, 2023

        Hi kglad, is Adobe Scan.

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