Premium subscription not recognized

[Jessica32980847htpq]

Hi Friends - I'm a premium pay or but each time I try to access premium services I am told to subsribe.  When I push 'subscribe' it says I am already a subscriber - unable to restore purchases - I have deleted and redownloaded app - no success. Have used the same email/password for years - basically, adobe app is not recognizing my premium subscription -  any suggestions? 

[Jessica32980847htpq]

How strange - about 10 minutes after posting it now works? After about a month of trouble shooting - you guys are magical! 

[Jessica32980847htpq]

Looks like each time I access the app, it doesn't recognize that I'm a subscriber, then I try to purchase and it says I am already a subscriber - sometimes it will then log me in as premium - other times it won't - 

[R.S.M.M. rss]

Hola!
En mi caso personal me funcionó checar el tipo de navegador que utilizaba
de acuerdo a la acción que quería realizar, ya que en algunos casos no es
compatible con algunas aplicaciones, también me funcionó checar las
actualizaciones disponibles.
Por otra parte, también deberías saber que las funciones cambian si
utilizamos un ordenador o un dispositivo móvil.

Espero te sirva de algo, saludos!


By, Ratoncitos! Ü

By, Ratón! ❤️

[S. S]

Hi @Jessica32980847htpq @R.S.M.M. rss,

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here on the community and saw an active subscription for Acrobat Premium.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps from below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Adobe Scan for iOS

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if these help.

Thanks,

Souvik.