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Problem with accessing my previously saved files

Community Beginner ,
Jan 08, 2022 Jan 08, 2022

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I reinstalled the adobescan app and logged into my account but I am having an issue with accessing or even opening of previously saved files. 

Help me what to do 

 

 

 

 

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Android , Feature request

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correct answers 1 Correct answer

Community Beginner , Jan 10, 2022 Jan 10, 2022

Hi

Initially it was with all files.

I did updated the app.

But somehow one file opened up and rest are yet to be accessed.

 

Is it like with time all files could be accessed?

 

Thanks

Monika

 

 

 

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Adobe Employee ,
Jan 10, 2022 Jan 10, 2022

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Hi @Monika_14 

 

Would you mind sharing a few details to understand the issue better?

1. Is there some error while opening the PDFs?

2. Application version?

3. Is it happening with all the PDFs or with a few specific.

 

Make sure that the app is updated to the latest version.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

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Community Beginner ,
Jan 10, 2022 Jan 10, 2022

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Hi

Initially it was with all files.

I did updated the app.

But somehow one file opened up and rest are yet to be accessed.

 

Is it like with time all files could be accessed?

 

Thanks

Monika

 

 

 

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Adobe Employee ,
Jan 11, 2022 Jan 11, 2022

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Hi Monika,

 

As Adobe scan saves files on document cloud storage by default, so it takes a little time to load files depending upon the internet speed. Could you confirm if you can now access all the files or not?

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Community Beginner ,
Jan 13, 2022 Jan 13, 2022

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Hi

I guess yes I will have the access now.

Thank you for the help:)

 

 

 

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