Problem with accessing my previously saved files

[Monika_14]

I reinstalled the adobescan app and logged into my account but I am having an issue with accessing or even opening of previously saved files. 

Help me what to do 

[Harsh Vardhan Pareek]

Hi @Monika_14 

Would you mind sharing a few details to understand the issue better?

1. Is there some error while opening the PDFs?

2. Application version?

3. Is it happening with all the PDFs or with a few specific.

Make sure that the app is updated to the latest version.

Looking forward to hearing back from you.

Thanks,

Harsh

[Monika_14 · Accepted solution]

Hi

Initially it was with all files.

I did updated the app.

But somehow one file opened up and rest are yet to be accessed.

Is it like with time all files could be accessed?

Thanks

Monika

[Harsh Vardhan Pareek]

Hi Monika,

As Adobe scan saves files on document cloud storage by default, so it takes a little time to load files depending upon the internet speed. Could you confirm if you can now access all the files or not?

[Monika_14]

Hi

I guess yes I will have the access now.

Thank you for the help:)