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A
Anonymous
September 21, 2023
Answered

"Please switch the app to full screen model to use the camera" in iPhone

  • September 21, 2023
  • 2 replies
  • 12091 views

Please find enclosed my print screen.

I can't use my camera in the app.

 

    This topic has been closed for replies.
    Correct answer S_S

    Hi @Adil35288649fdve,

     

    If you experience the same error as described above, please open your device's Settings-> Display & Brightness-> Zoom Level-> Select the radio button not selected-> go back-> get to the same settings-> change it back to default.

     

    Once done, restart the device and launch Adobe Scan. This should fix your issue.

     

    -Souvik

    2 replies

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 30, 2023

    Hi @32428721 @Шапагат32594990b666,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    I tried using the app with the latest version, and the app worked just fine.

     

    Would you mind sharing a few more pieces of information for further investigation:

    1. The app version of Adobe Scan for further investigation;

    2. The phone model and iOS version;

     

    Also, please go to the device's settings-> Adobe Scan-> Permissions-> enable permissions for the app to use the camera, background app refresh, and photos.

     

    Look forward to hearing from you.

     

    -Souvik

    N
    Noemi32803170nj6b
    Participant
    October 9, 2023

    Hi,

     

    I have the same problem with my iPhone 14, with iOS 17.0.3

    Camera usage is enabled.

     

    Thank you in advance!

    Noémi

    A
    Anoop311498888bb4
    Participant
    October 18, 2023

    Hi @Anoop311498888bb4,

     

    Would you mind sharing a screen recording of the entire event? The error on the applicaiton, along with performing the steps mentioned above.

     

    This would help us investigate better.

     

    The reason to ask for the screen recording is, with the update for iOS 17.0.3, Apple addressed the camera usage issue.

     

    -Souvik


    Souvik,

     

    It started working  for me to, at least for business cards. Though I did not put it back to 'default' and let it remain in 'Larger text' mode under 'display zoom' .

     

    Thanks for the help.

     

    Anoop

      Ш
      Шапагат32594990b666
      Participant
      September 28, 2023

      I have same problem 

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