"Please switch the app to full screen model to use the camera" in iPhone

Question

Please find enclosed my print screen.I can't use my camera in the app.

Souvik Sadhu · Accepted Answer

If you experience the same error as described above, please open your device's Settings-> Display & Brightness-> Zoom Level-> Select the radio button not selected-> go back-> get to the same settings-> change it back to default.

Once done, restart the device and launch Adobe Scan. This should fix your issue.

-Souvik

Souvik Sadhu · Answer

Hi @32428721 @Шапагат32594990b666,

Hope you are doing well. Sorry for your experience with Adobe Scan.

I tried using the app with the latest version, and the app worked just fine.

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Adobe Scan for further investigation;

2. The phone model and iOS version;

Also, please go to the device's settings-> Adobe Scan-> Permissions-> enable permissions for the app to use the camera, background app refresh, and photos.

Look forward to hearing from you.

-Souvik

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