Save location of PDF files

[jenniferd9714132]

This completely ruins the functionality of the app. I don't know where to find these documents I'm saving to the cloud and I would much prefer that I could save to dropbox or send to email. Those should be my first options. Now when I scan something and save to pdf I'm brought to a blank screen and I can't find my document. I guess I'll have to find a different app

[Meenakshi Negi · Accepted solution]

Hi Jenniferd,

Adobe Scan saves the documents as PDF in the Adobe Document Cloud.

You may check your saved files over here https://cloud.acrobat.com/.

Open the link and sign in with your Adobe ID and the password.

Then go to Files > Document Cloud > Adobe Scan folder.

All the saved files with be listed there.

You can also view your scans in the application.

As you have mentioned that you receive the blank screen once you save to PDF, can you share the screenshot of the window?

Also, let us know if the blank screen remains till you close the application.

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

[jenniferd9714132]

Thanks for reaching out. The files I scanned last night with the app are

not in that folder. I can see files I scanned in the past but not the three

most recent ones from this month.

On Fri, Jul 20, 2018 at 4:33 AM meenakshin83966505 <forums_noreply@adobe.com>

[Meenakshi Negi]

Hi Jenniferd,

As you have mentioned that you receive the blank screen when you click on "Save to PDF", it seems the file was not saved.

I would suggest you reboot the device once.

Also, make sure that you are using the latest version of the application.

Then try to scan the documents and save them to PDF.

Wait for few minutes to make sure that the PDF is saved successfully.

If you still receive the blank screen, please let us know.

Let us know if you need any help.

Regards,

Meenakshi

[merritt72]

I too was lost on where my scans were saved to. Opened my ES File Explorer (Pro) on my Samsung tablet, could not locate. So, i see here they are in the cloud. Ok, opened your link, there they are, but wait, to Export them so that i may make easy use of- I what... need pay how much?, ... just no! No! I adore Adobe, a huge fan, but NO, I'll stay with Genius Scan for this need.

LMS

[KGBKitchen]

Used to love Adobe as well - unfortunately since they have gone to the cloud model (and seem to think it's helpful to wall off their cloud from everyone else's much more dominant clouds) it's been downhill. I don't know who or what they use for user input/research. Between the walled cloud, acrobat losing features and getting cludgier with new iteration and the absolute pile of bloat-spy ware (er...licensing) software they bury all over my machine (check our your resource manager sometime its as if there is more useless adobe BS running than system processes) just to allow the use of their products. I would love to cut them out entirely. But for work I would. I'm still trying to find a good way to move the Scan files out of my app. I was trying this and am done. There are dozens of good phone scanner apps that play nice with synch and dropbox and icloud etc so at least Adobe is avoidable there. 

[Mike25526227okad]

You nailed it. Talk about going backwards from an essential app with
versatile important features to a useless, cludgy piece of poop...

--
Mike Murphy

[davidgretzschel]

Hello Meenakshi,

on my Galaxay Tab S6 and my Note 10 Plus, I can see my scans even in airplane mode with no network whatsoever.

I also can make a scan and see that scan without any internet connection.

There's a nonsensical option that says "copy to device" with a cloud-download icon (they obviously already are on the device and this is not a cloud-download either, since I can do this for the scan I just made without interent, which could not have been on the cloud).

Would you mind telling me where I can find those files?

I need to directly acess them.

Best Regards,
David Gretzschel

[rp9]

Hi,

Once you used the "copy to device" option, the files can be found under: Files/Internal storage/Documents/Adobe Scan

Regards,

P.S. I'm using a Nokia 8 running Android 9.

[davidgretzschel]

Hi rp9,

ah does it offer you a choice or just automatically put it there? [that at least would be one click less]

For me it'll ask me where I want it saved and open the Android-"Donwload"-folder by default.

That serves me fine, as that folder automatically uploads any changes to my Inbox-folder in OneDrive, where all my photos, screenshots, voicememos etc. are also collected. The issue is, that I don't want to do the three extra clicks for every PDF scan I take. The whole process takes longer than it needs to be, because of those unnecessary steps.

Other PDF scanner apps will simply allow me to automatically save the scan to my preferred location automatically.

Other PDF scanner apps also offer OCR, but Adobe Scan is the only app that will bake the text right onto the PDF itself.

When you scan things in mass or want to quickly scan a receipt in store and quickly move on, those steps become really annoying. 

So I'm putting up with it, but I really wish I wouldn't have to.

Best Regards,

David Gretzschel

[Cheryl latham]

I can't get it

cheryl rose

[Elie5E7D]

Hi! You said that Adobe Scan saves the scanned documents as PDF in the Adobe Document Cloud. Therefore, I have 3 questions for you because last month I scanned some sheets in my second adobe account:

-When I scan sheets in adobe scan (the blue app), are the scanned sheets shared or is it only me who can see the scanned sheets? I am asking you this question because my Gmail account is associated with my adobe scan account and therefore I am afraid that the sheets that I have scanned will be synchronized in google drive for example or in any other public place. Also, is it the same for saved scanned sheets and unsaved scanned sheets?

-Also, (in the blue app) about the sheets that I have scanned (whether they are saved or not), if I have scanned them in an adobe account that I have recently deleted (adobe account linked with my Gmail account), are those scanned sheets still located somewhere still or they are permanently deleted?

-About my old adobe scan account (blue app), I would like to be sure that it has been deleted, how could I confirm that?

Thanks a lot.

[ChocolateDog]

What a cluster this is - amazing. When you have so many people having trouble just finding their files, I'd say you have a usability issue here. 

[captkeebz1]

This is silly.

Obviously everyone wants to save a PDF file to their local storage. Obviously Adobe's aggressively designed out any way to achieve that in an effort to force everyone through their Document Cloud service at the expense of usability. This, combined with the similar desperate cannibalism of their other flagship products (photoshop, illustrator, indesign, etc.) through ham-fisted promotion and UI intrusion of Adobe Stock and Adobe Libraries, is why I won't be an Adobe customer in 2019. I've used their products consistently for 20 years prior.

I also just conducted an appraisal of Framemaker for the large company I work for. The sales team between Frame and AEM was frantic, disjointed, and pitched horribly. The software couldn't speak for itself, there's little to no detailed information from Adobe about the products (despite their own executive presenting that detailed documentation is a major driver for purchasing decisions). The website is all now useless marketing mumbo-jumbo.

Adobe, you may want to rethink your strategy. To me, it appears you've abandoned the professional market across all fronts. Not smart.

[joerg_st]

First impression of the scan app is very good and useful, but I was not able to find my scans and I was wondering why..
now here is the "solution"..

I haveto go to https://cloud.acrobat.com/ , and there I can find my scans from the scan app.

But when I open my CC app and click on "my cloud documents" I am directed to https://assets.adobe.com/cloud-documents and there are NO scans at all. In cloud 1 are only the scans, in cloud 2 is all the rest of my stuff, color schemes, asssets, etc.

Looks like we have two Adobe clouds in parallel.. 😄 

Any options to solve this mess?

[davidgretzschel]

Yes, the PDF products have a document cloud, the Photoshop program (and other apps/programs) use the Creative Cloud.

[from what little I understand]

This is two clouds too many, for my taste, since I already use OneDrive.

[Em5EBE]

Same problem here. My photos are visible from the scanner app but not the documents that I have previously scanned.

[terka457]

when i click copy to device, what is the file path of the pdf? 

[davidgretzschel]

I think you get an app-picker menu. Then you select your filemanager or select the "Download"-app. Download works well for me, as I have it set up to automatically upload all its contents to my OneDrive-inbox folder.

If you have set up a standard app already, you might not see this dialog, anymore?

[davidgretzschel]

argh... can't edit. Direct answer: The filepath is up to you.

[terka457]

this company prety sucks. like many others (and of course apple) they want you to be a slave for them and to become fully dependent on their products.

[cathyb63470067]

I just paid $300 for software and I can't even see the files I scanned. This is absurd!

[Harsh Vardhan Pareek]

Hi @cathyb63470067 

Kindly check if you are signed in with the same email which you have used while scanning the documents.

It could happen when you mistakenly sign in with a different email.

~Harsh

[JasonCarr]

Agreed, this is unfortunate as the app works really well. But I just spent 10 minutes poking around Creative Cloud looking for my scans (?) only to discover that Acrobat has it's own seperate cloud?! That's a ridiculous workflow. And to echo others comments, the UI here ain't great. Looks like DrobBox or Evernote scan moving forward. Bummer.  A $55 CC subscription would obviously be much more useful if apps (and clouds?) were integrated.

[Mike25526227okad]

Same problem here.  The new Adobe Acrobe Pro is pretty much useless.  They have NOT figured out how to make a user-friendly Cloud based App - They've turned it into an opportunity to sell their cloud storage services.  Always best to keep the user's needs first.  See ya!