Recover adobe scan files

[Meghraj3007876334t2]

Hello,

I scanned many files with adobe scan,all were below 100 pages,

There was one file which had 90 pages ,and i added 15 pages more which exceeded 100 page limit,as soon as i click on save pdf..app showed an error occured,since that file was not uploaded to cloud so i dont have any backup,but i didnt delete file from adobe scan or from cloud or i didnt deleted any app data(i didnt know that after 100 pages there is subscription fee etc)

Neither i can modify,share,save to google drive,nor to upload on gdrive

Any way to recover that file

(I think it happened bcoz of 100 page limit,not sure though)

Thank you in advance

[S. S · Accepted solution]

Hi @Meghraj3007876334t2,

Hope you are doing well. Sorry for your experience with Adobe Scan.

I suggest checking on the Acrobat CloudStorage: https://acrobat.adobe.com/link/documents/ in the Adobe Scan folder.

If the file isn't available there, I fear you will need to rescan to get the file.

Hope this clarifies your question.

-Souvik

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[Akhilesh Kuma35047917bx3q]

Main file recover

[S. S]

Hi @Akhilesh Kuma35047917bx3q,

Hope you are doing well. Thank you for writing in!

Would you mind sharing the details asked above if you experience the same issue?

If not, please brief us on your question/issue for a better understanding and assistance.

Look forward to hearing from you.

-Souvik

[Tatiana34911328exva]

I have the same issue - none of my files that were scanned using Adobe Scan PRIOR to 2024 are in my documents folder. I have no access to documents I need for work. It is like the new year happened and poof, all documents dated 2023 are GONE. 

[S. S]

Hi @Tatiana34911328exva,

Please share the information below for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online ( https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat Online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

-Souvik

[Jalisha385664647w5e]

Exactly what has happened with me I used the account last in March2024 then as of June all my previously scanned docs have disappeared. Any solution?

[Enthusiastic_Zest1715]

Same issue here. I was forced to update the app and now all files after March 2024 are gone.  It initially said I had no scans, but after a few minutes, it updated, just no files from the past 6 months.  I tried logging into Acrobat Online, but it is the same there.  I also logged in with all my other email addresses (none of which had any scans since I have only used one email since I started using the app in 2020. Please help.

[Amal.]

Hi there

Hope you are doing well and sorry for the keep you waiting.

Please go through the steps shared in the help page https://helpx.adobe.com/mobile-apps/help/adobe-scan-faq.html and see if that works.

~Amal