Recover deleted files

Report · Sep 13, 2021

Today morning all scanned files have been deleted accidently by me from adobe scan Android app. Also files are not available on Adobe cloud document. Those files were important for me. Therefore, it is request you to recove that files from my Adobe cloud server. I will be thankful to you.

Report · Sep 15, 2021

Hi @rajesh5E40

Hope you are doing well.

As per the issue description that you accidentally deleted files from the Document Cloud storage. As the files are deleted from the document cloud, they cannot be recovered because we do not save any backup data of customers.

In this situation we recommend you look for files on your local storage if you have saved some of the files there.

Here is a help document to know more on manage files in Adobe Scan: https://www.adobe.com/devnet-docs/adobescan/android/en/manage.html

Let us know if you need any more information.

Thanks,

Harsh