saved scans as pdf from adobe scan after cleaning up but app crashed

[Mouche35994027ncpz]

Using adobe scan app  on android phone. worked last week. today when i pressed save as pdf after cleanig up the scans, it said something went werong and offered to ssave them as jpegs, to which I agreed.  Then the phone memory was all used up, it was the adobe scan app with 10.72 gb of user data. It was 0 gb of user data before I scanned the 180 pages. 

I went to get the files somehow. I am signed in under the same email address I used all last week successfully getting scans done with the app.

1. on the phone. since it shows 10.62 gb user data, I assumed that is the scans. But they must be in some hidden folder, because I cannot find by searching around in the phone after plugging it into the pc. So what is taking up the room? Or where is the file?

2. I thought they would be on the cloud. It say they will be uploaded to document cloud when you say save pdf of your scans. which I did. I also read it automatically uploads everything youscan to the cloud, I know because many were complaining this was being done with confiedentail work docs. Anyway, I went to all the addresses they tell you to check. I looked under "cloud documents" in the files but only old ones.

3. chatted with tech support and after trying all their steps they said to come here and type my question.

So how can I get to the user data on the phone that the adovbe scan app is taking 10.62 gb of memory to store. (it was zeroed before I started my scan job of 180 scans today)

or

will the cloud docs maybe show up later?

thanks

[Mouche35994027ncpz]

you have such a cool username

[S. S]

Hi @Mouche35994027ncpz,

Hope you are doing well. Sorry for your experience with Adobe Scan. 

Is it the same Email address you are logged in to on your Adobe Scan app that you are using on the web portal? 

We would like to know more about this so we can investigate further.

Look forward to hearing from you.

-Souvik

[Mouche35994027ncpz]

Some of the scans showed up later. Now when I am scanning I save as pdf
often. Then I click save to device. Then I click delete. That seems to keep
the app able to work. It is preventative. So I still don't know what to do
if during a scan before save as pdf something goes wrong and it crashes
giving you only save as jpeg option and then shutting down completely but
you don't want to sign out because then the scans which may be are
uploading to cloud will be lost. So just save as pdf and then save to
device and then delete to keep memory free. Do this rather than trying to
do a bunch of editing before saving as pdf. you can still go back and edit
them.

[S. S]

@Mouche35994027ncpz Thanks for writing in!

In such scenarios, we would suggest scanning smaller chunks of images for better performance and output on the device.

Scanning large number of images at the same time could lead to overuse of the processor, thus leading to a crash.

Once that's done, you can use the combine files feature to combine those smaller chunks to a larger piece.

Hope this helps.

-Souvik