Says limit reached but I have space available

[dougd71547672]

After installing Adobe Scan, it fails to upload or share a PDF. Wants me to buy a premium account to get more space. I don't think I have any documents on my Adobe cloud storage. 
Thank you!

[S. S]

Hi @dougd71547672,

Hope you are doing well. Thank you for reaching out!

From the description, it seems like you are trying to use OCR on the scans with a free account with a limit on the number of pages.

Can you try the following steps:

1. Open scan-> click on home;

2. Click on profile-> preferences;

3. Disable the button "Run Text Recognition"

Hope this helps.

-Souvik

[dougd71547672]

Turned off OCR but same problem. 

[S. S]

@dougd71547672 Thanks for the update. 

Can you log in to https://assets.adobe.com/files/ and check on the bottom left for available space on your account?

-Souvik

[dougd71547672]

I checked each category and there are zero files. However, my storage has a red warning that it cannot synchronize and says I'm using 195% of my 3 gigs. 
How do I delete files that I can't access? 

[S. S]

@dougd71547672 Thank you for the response. 

Will it be possible to have this discussion over a Teams call for real-time understanding and solution?

If yes, please respond here and let me know if the email address registered in the community is the preferred email communication.

I will then share details using my official mail address to further communicate the proceedings further.

Look forward to hearing from you.

-Souvik

[dougd71547672]

Sure. 

[PII  removed by moderator]

[S. S · Accepted solution]

Hi @dougd71547672,

Thank you for the response. I have shared an email at the above-provided address.

Please respond to the email so I can arrange the session accordingly.

-Souvik

[dougd2297431]

This is still not working. I believe the problem is I am not able to delete old documents from several years ago when I had an Adobe subscription. 

[S. S]

Hi @dougd2297431,

Our team is still investigating on the issue and I will be updating you over the same Email thread once we have an update.

-Souvik

[S. S · Accepted solution]

Hi @dougd2297431 @dougd71547672 

We have successfully deleted the files from the backend in your account.

Can you check now if you can upload files to the cloud?

-Souvik