Scanned Files missing?

[emanni85854116]

I scanned almost 20-30 files yesterday and all of my files are gone now... It was almsot 2 hours of work so I really need them back. Any suggestions??? None of them are showing on any adobe wesbites (including https://acrobat.adobe.com/link/home/?linkId=100000263759101)

I scanned them on my iPad and none of them are anywhere to be seen

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble.

To better understand the case, we need some information as below:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (adobe.ly/3M1Odyv) using the same login credentials as in the app and confirm whether your files are visible in Acrobat Online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Once we have this information, we will be better equipped to analyze and troubleshoot the issue further.

~Amal