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Scans no longer accessible in Acrobat

Explorer ,
Sep 18, 2023 Sep 18, 2023

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"Scans" in Acrobat no longer shows all the Scans I've saved.  I get a page which says I need to Sign In, but I am Signed In.  Clicking the Sign In button does nothing.  All my scans are inaccessible.

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Manage scanned documents

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Explorer ,
Sep 18, 2023 Sep 18, 2023

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NewMorning_0-1695056712795.png

 

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Explorer ,
Sep 26, 2023 Sep 26, 2023

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Adobe support spent 2hrs on my computer erasing every trace of every Adobe app (Photoshop, Lightroom, Bridge, Acrobat, etc. etc.), then reinstalled Acrobat and it's now syncing with Creative Cloud again.

 

Now I just need to reinstall every other Adobe app and recreate all my  preferences.  :>(.

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Adobe Employee ,
Sep 30, 2023 Sep 30, 2023

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Hi @NewMorning,

 

Hope you are doing well. Thank you for writing in!

 

In case you experience the same issue again, the suggestion here would be to re-login to the application after clearing Adobe credentials from the credential manager of your computer.

You can check the steps on how to here: Accessing Credential Manager - Microsoft Support

 

Hope this helps.

 

-Souvik

 

 

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Explorer ,
Sep 30, 2023 Sep 30, 2023

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I tried that before calling support and it didn't help.

 

And I'm using a Mac.

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Adobe Employee ,
Sep 30, 2023 Sep 30, 2023

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@NewMorning These should work, too: Issue deleting licensing-related information

 

A restart would be a must after performing the steps.

 

-Souvik

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