Sign in not working in Adobe scan

Report · May 13, 2023

Report · May 19, 2023

Hope you are doing well. Sorry for your experience with Adobe Scan.

Were you trying to log in with Facebook? There was a bug from Facebook which was preventing the sign-in to applications using Social platforms.

Would you mind letting us know if you still experience the issue with login? If yes, please share a screen recording of the issue for us to investigate further.

Look forward to hearing from you.

-Souvik

Report · May 19, 2023

Yes, I am still facing the same issue while signing in Adobe scan through FB and Gmail. Fix the problem immediately. Hope you will fix it quickly and let me know about it.

Report · May 20, 2023

@Sheikh29870158xfwd Thank you for getting back.

I will forward this to the team for further investigation and get back to you with a resolution.

Meanwhile, can you share the below details:

1. Are you able to login to the web portal: https://acrobat.adobe.com/link/home/

2. The OS [Android/iOS] you are using;

Also, please make sure that the application is updated to the latest version.

-Souvik.