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Synchronisation entre Adobe Scan et Adobe Acrobat Pro ne se fait plus

New Here ,
Jan 17, 2024 Jan 17, 2024

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La synchronisation n'est plus efective entre asobe scan (sur iphone) et Adobe acrobat (sur macbook pro). J'ai tenté de déconecter reconecter les applications à mon compte adobe mais rien dne change…

 

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Manage scanned documents

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Adobe Employee ,
Jan 22, 2024 Jan 22, 2024

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Hi @HartlandVilla,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind checking if you are logged in with the same email address on your Mac as you are on your phone? 

If yes, please log in to https://acrobat.adobe.com/link/home/ and select the My Scans tab on the left to see if the files appear there.

 

If they do, I suggest logging out of your Mac and logging in again with the same Email, and you should be able to see the files again.

 

Let me know if this is not what happens, and we can troubleshoot further.

 

-Souvik

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