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Troubleshooting OCR Adobe Scan-FAQs

Adobe Employee ,
Dec 30, 2020 Dec 30, 2020

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Here are some most commonly asked questions and solutions about OCR on Adobe Scan Mobile App-

 

1-Why can't I select, edit, and comment or mark-ups text?

OCR must be enabled. When it is, you should be able to copy and search text from the scan app. Working with converted text requires Acrobat Reader. If you have installed Acrobat Reader, tap Open in Acrobat to work with the text.

 

2-Why does OCR not appear to work on parts of my document?

Because OCR is a complex conversion that relies on consuming recognizable text, certain document characteristics may degrade the quality of optical character recognition output. For example, the following conditions may impair OCR quality:

  • A dark coloured background
  • A source document with multiple languages
  • A rotated source documents
  • Scanning under light conditions that are too bright or dark
  • A network connection and an Adobe Document Cloud connection is required

 

3- Why does OCR (text recognition) not work or produce a result in English?

The app is localized in 19 languages and supports text recognition for all those languages. However, note the following:

If the app is installed on an OS using an unsupported language, the default output is English.

If you have selected a language to recognize that doesn't match the document language, OCR produces no output. For example, the scanned document is German, and you set Danish as the text recognition language.

 

If this doesn't answer your question, then, Join the conversation here. We are listening!

 

To discover a host of other great features – Go straight to: You can now Save as JPEG and do Rich File Renaming with Adobe Scan. Access scans from other apps | Finding files in Adobe Scan | Convert newly captured image or pick any from your device to create PDF using Adobe Scan app & File app integration with Adobe Scan app-iOS

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