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Correct answer S_S

@HAGEI776 

 

I did a bit of poking around and see that "Copy to Device" is new and will save to your device. You can also save as a jpeg, copy to DropBox, Set a PW, and more. Will any of these help?

 

 

Jane

Forum volunteer

 


Hi @HAGEI776,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Concerning all the suggestions shared above, Adobe Scan is a cloud-based service, and you cannot use the application without it uploading the file to the cloud for OCR and storage.

This is in line with the fact that the application cannot access your files application to write files automatically unless you use the "Copy to device" option.

 

As a workaround, I suggest using the option "Copy to device," as suggested by Jane, and then deleting the file from Adobe Scan.

 

Note: You cannot modify or open the file through Adobe Scan again if you delete it from the application.

 

Hope this helps.

 

-Souvik

39 replies

Ram5865
Ram5865
Participant
February 9, 2026

Files are getting deleted with a message saying I should wait until they are finished with uploading. Is there a work around this problem?

jean_1992
jean_1992
Participant
February 6, 2026

WTF, I just realized that all the invoices I've been scanning for over a year were uploaded to Adobe Scan's servers!! Personal invoices and reimbursement invoices for my business. This is very serious because there’s no option to disable it, so I thought it wouldn't go to the cloud by default! It's incredible that this isn't an option, especially since document scanning, OCR, and PDF generation don't need the internet at all! I'm very disappointed with Adobe. Today is the day I will no longer use these tools.

    Ram5865
    Ram5865
    Participant
    February 5, 2026

    Is there a problem with your server lately? 
    My scans are not getting uploaded, I get a small status message saying uploading but that doesn't happen even after 30 mins. Unable to open and modify the file unless the uploading is complete. This is frustrating. Is this issue only with the free subscription or with the paid app too? 
    I don't mind paying if that solves my problem. 
    I'm facing this issue with both my iphones and my Android phone too. 

      V
      vladislav_0528
      Participant
      October 21, 2025

      Thanks for harvesting my ID scans that I make through your app, Adobe! I don't understand why I am even using your apps at this point

        M
        Magnus LS
        Participant
        February 29, 2024

        Any updates on this?
        I had to look this up as I think the automatic upload and no way to stop it is outrageous. Please escalate this and make it into a ticket to change cause this is borderline scary. 

        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        March 13, 2024

        Hi @Magnus LS,

         

        As mentioned earlier, Adobe Scan is a cloud-based service, and the application cannot function without uploading the files to the cloud for processing.

         

        If you wish to remove the files from the cloud, you can use the option "Save a copy" and then remove the cloud saved file to keep a local copy of the file on your device.

         

        -Souvik

        H
        HAGEI776
        Participant
        July 26, 2023

        Hello,

         

        I have complained multiple times in Google Play reviews that this app automatically uploads my scans to the cloud and doesn't give the option to disable it. Can you imagine your ID, passport, government papers, or other important documents leaving your device without asking you for permission? Yes yes, we read your 12000 pages terms and conditions and somewhere it must have said that it was going to send them to the NSA or something. Also, whoever replies to the reviews just lies over and over again saying that you can cancel the auto upload when in fact there is no such option in the settings (in case you reply here, what the setting does is ALSO save them locally, but files keep being saved to the cloud. I checked in the cloud and they were still being uploaded). Anyways, you guys deserve to be sued or something, stop using people's ignorance to steal our private documents.

          M
          Community Expert
          Manan JoshiCommunity Expert
          Community Expert
          July 27, 2023

          If nothing works for you to disable the auto upload, you can try disabling internet access to the app and you should be good.

          -Manan

          -Manan
            H
            HAGEI776
            Participant
            July 27, 2023

            Can't you see how ridiculous your solution is? Turning airplane mode on to scan documents, force stopping the app when connecting to the Internet... it's CRAZY! Adobe is the worst TBH. 

              H
              Hellol78
              Participant
              July 3, 2023

              Hello, actually I had a soft copy of a pdf file I would like to upload that pdf in adobe scan without scanning it. Can I get any option for saving it. If I had a hard copy I would scan it but how can a soft copy of that pdf be uploaded in adobe scan

              S_S
              Community Manager
              S_SCommunity Manager
              Community Manager
              July 5, 2023

              Hi @Hellol78,

               

              Hope you are doing well. Thank you for reaching out!

               

              Assuming from the tags used, you are using an Android device. You can log in to:https://acrobat.adobec.com/ and upload or move your files to a different location or to the Adobe Scan folder for them to appear.

               

              Hope this helps

               

              -Souvik

              D
              DAVID30618700tskp
              Participant
              June 20, 2023

              Why do you want to control your customers data.  I want to save files on my PC. I don't want to email someone a link to a file I want to send the file itself 

               

               

               

                S
                sabbisetty29763636xuvb
                Participant
                May 7, 2023

                I have scanned copy on Friday but the file is still not uploaded yet 😞 I need it right now what can I do can u please tell me

                S_S
                Community Manager
                S_SCommunity Manager
                Community Manager
                May 7, 2023

                Hi @sabbisetty29763636xuvb,

                 

                Hope you are doing well. Sorry for your experience with Adobe Scan.

                 

                Can you confirm if you have enough storage space on your account? You can check that by logging in to: https://assets.adobe.com/files/ and checking the bottom left corner for the storage.

                 

                Also, while that happens, you can click on share and then save the file to your internal storage or any other online storage and access the file.

                 

                Hope the workaround helps.

                 

                Look forward to hearing from you.

                 

                -Souvik

                M
                maheshwari29155565mfdf
                Participant
                March 30, 2023

                When i am creating a pdf file , after creating it was showing uploading and after that any time I can edit the saved uploaded file like add or remove some pages, but now from some days file scanning and after scanning file not uploading and now I can't add or remove some extra pages. 

                S_S
                Community Manager
                S_SCommunity Manager
                Community Manager
                March 31, 2023

                Hi @maheshwari29155565mfdf,

                 

                Hope you are doing well. Sorry for your experience with Adobe Scan.

                 

                In general, Adobe Scan uploads your files to Adobe Cloud Storage.

                 

                You might want to see if your account has enough storage left to save additional files. You can check the storage either at https://acrobat.adobe.com/ or https://assets.adobe.com/files/

                 

                Hope this helps.

                 

                -Souvik

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