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Very Slow App

Community Beginner ,
May 12, 2022 May 12, 2022

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Hi,

 

I'm using Adobe Scan for a while. Wonderful app.

But it's getting very slow now. 
If I want to scan something it takes 20 seconds to capture the photo. And then when I want to rename it, the keyboard freezes, and I have to wait for 30 seconds to unfreeze it.

 

I'm on a iPhone 8Plus with iOS 15.4.1

 

Does anyone have the same issues ?

 

Thanks

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Crash or freeze , iOS

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Adobe Employee ,
May 12, 2022 May 12, 2022

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Hello Alexandre,

 

Hope you are doing well. I am sorry for the experience you had with Adobe Scan.

 

Would you please let us know if the application is up to date on the App Store.

 

Also, please try the below steps once:

1. Remove the app from the App Switcher;

2. Then try to open it again.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Community Beginner ,
May 30, 2022 May 30, 2022

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Hi, 

Thank You for your response.
It doesn't change too much.
Maybe a bit better, but there has been a new version of the app. And it was already a bit better.

Thank You 
Alex

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Hello Alexandre, 

 

Is the application working better for you?

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Community Beginner ,
May 31, 2022 May 31, 2022

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Hello,

 

Unfortunately not.

Still freezing at any moment.

 

Thank you for following

Alex

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Adobe Employee ,
May 31, 2022 May 31, 2022

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LATEST

Could you remove other applications open in the background if multiple applications are available, like web browsers that might slow down your phone altogether?

 

Please check and remove a few from the app switcher and check if it works better.

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